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Yes, you can!Ìý

As well as protecting your children from programmes that may not be suitable, the parental guidance lock canÌýbe used to prevent your child from accessing other profiles on the ÃÛÑ¿´«Ã½ iPlayer app.

How do I set up parental guidance?

Make sure you're signed in on anÌýadult's profile, then:

1. Select Settings > Parental Controls > Enable parental controls
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2. Choose and enter a 4-digit PIN and choose and answer a secret question. Tap 'Activate.'

How do I turn the lock on for profile switching?

Once the lock has been set up within the adult profile, it can then be switched on within the same settings screen.

1. TapÌýSettings > Parental Controls. Enter your PIN to be taken to the Parental control options.
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2. TapÌýProfile switching lockÌýto switch on the profile lock. The parental guidance lock can also be switched on here.

Now, when a child profile is switched to an adultÌýprofile, the app will require the PIN to be entered.Ìý

How do I turn off the lock?

1. Tap Settings > Parental Controls
2. Enter your four-digit PIN
3. Toggle off the profile switching lock. You can also turn off all parental controls, or have only the profile switcher enabled.

How can I change the PIN or password?

1. Tap Settings > Parental Controls. Enter your PIN.
2. Tap onÌýPIN and secret question
3. Make the changes you'd like to make to the PIN and/or secret question
4. TapÌýSave

What if I forget my PIN or secret answer?

If you forget your PIN, you can use your secret question to gain access to the parental guidance lock settings in the app.

1. Tap Settings > Parental Controls
2. When prompted for the PIN, tap ForgotÌýPIN?
3. You'll be asked for the answer to your secret question

If you forget your secret answer, tap on 'Forgotten answer?'Ìýfor instructions on what to do next.

You can change the lock settings via one of the following methods, depending on the device:

Android or Amazon Fire
Ìý Ìý - Go to your device Settings > Apps > ÃÛÑ¿´«Ã½ iPlayer and select Storage and Clear storage orÌýClear data.ÌýThis willÌýreset your parental guidance lock, so you can set up a new PIN and secret question/answer.Ìý

iOS
Ìý Ìý - You'll need to remove and then reinstall the ÃÛÑ¿´«Ã½ iPlayer app via the Apple App Store in order to reset the parental guidance lock.Ìý

With both methods, you will lose any downloaded content in the app.

Will the lock work on my downloads?

Yes, guidance information is displayed for all programmes in the app, whether streamed on-demand or downloaded.Ìý

What are the terms and conditions for using the Parental Guidance and Profile Switcher lock?

If you permit a child to use your device, you are solely responsible for determining whether the ÃÛÑ¿´«Ã½ content is appropriate for that child to view. The ÃÛÑ¿´«Ã½ parental guidance lock provides a way to help you control how guidance-labelled ÃÛÑ¿´«Ã½ content may be played on your device. If you turn on the Parental Guidance Lock, the app will not be able to access guidance-labelled content unless you type in yourÌýPIN. If you turn on the Profile SwitchingÌýLock, a child profile can't be switched to an adult profile without entering the PIN.

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