Call You and Yours: Customer Service and Chat Bots
For Call You and Yours, we want to hear your experience of customer service in the age of the chat bot.
On Call You and Yours, we want to hear your experience of customer service in the age of AI.
Encountering a chat bot as the first line of customer service is increasingly common - and new research shows most leading retailers are using them.
Has all this tech made your customer service experience better, or worse? Is face to face customer service still a thing? What does good customer service mean for you?
Maybe you're a retailer yourself - has your approach to customer service changed?
So tell us your customer service and your chat bot experiences - from the amazing to the awful.
Email us now - youandyours@bbc.co.uk, and leave a number so we can call you back. And after 11am on Tuesday, you can call us on 03700 100 444.
PRESENTER: SHARI VAHL
PRODUCER: TOM MOSELEY
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- Tue 11 Mar 2025 12:04蜜芽传媒 Radio 4
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