'Send a Comment' allows you to send a comment directly to any ѿý radio station from your Alexa device.
Why should I use 'Send a Comment'?
'Send a Comment' allows you to connect with your favourite radio station and its presenters. Experience hands-free messaging without the need to reach for your phone or type on your keyboard. Join in on topical questions, polls and discussions with ease using your Alexa device.
How do I send a comment to the radio station?
To send a comment to the studio:
- Step 1: Say“Alexa, ask ѿý Sounds to send a comment.”
- You will be asked to leave your comment for the radio station after a tone.
- Step 2: After you hear the tone, say your comment.
- The comment will be repeated back to you and you will be asked if you would like to send it.
- Step 3: Say“Yes” if you’re happy to send the comment or“No” if you’re not.
- If you say“No” you will be asked to say the comment again. The comment will then be repeated back to you and you will be asked if you would like to send it.
- You will then be asked, “Who is the comment from?”
- Step 4: After the prompt, say your name.
- If you do not wish to leave your namesimply say “Skip.”
- Step 5: Alexa will then send your comment.
- Your comment is converted to text for the studio to view.
- You can cancel your comment at any time during the process by saying“Alexa, cancel.”
I am told that my ѿý account is not verified. What should I do?
You are only able to send comments via Alexa if the email address used to create your ѿý account has been verified.
Check your email inbox to find an email from bbcaccount@bbc.co.uk titled ‘Please verify your email address’. Click on the button: ‘Verify your email address.’ Once this is done you can retry sending a comment through your Alexa device.
If you are unable to find the email please check your spam folder. Always ensure that the email is from bbcaccount@bbc.co.uk to avoid any phishing scams.
For more help with verifying your email, have a look here: I'm having problems verifying my email
I am receiving a message “This feature is not available for users in your age group”. What should I do?
Messages can only be sent to the station through ѿý accounts for users above the age of 16.
Do I have to be listening to the radio station at the time to send a comment?
You can send a comment into a live radio station at anytime whether you are listening to it or not. Just say “Alexa, ask ѿý Sounds to send a comment” if you’re already listening to the station, or “Alexa, ask ѿý Sounds to send a comment to [station name]” if you’re not listening to the station you want to send it to.